Deadline to apply:  5PM Wednesday, January 5, 2022 
Date of posting:  December 20, 2021
Wage:  $28.50/hour with health benefits & 4 weeks paid vacation in the first year, and 6 weeks paid vacation thereafter. 

TORO Supervisor
Reporting to the SRO Collaborative’s Director of Harm Reduction Programming, the Tenant Overdose Response Organizer (TORO) Supervisor will directly oversee the day to day work of three TORO Program Coordinators who are the main points of contact and trainers for about forty SRO tenants in forty SROs. 

What do TOROs do exactly?
TOROs are paid a weekly stipend to engage in overdose and Covid-19 prevention education and outreach in their buildings, and to distribute Naloxone to their neighbors. Weekly, they assemble harm reduction kits, which are also distributed in their buildings. With the goal of having half of the at-risk tenants in SROs trained in the overdose reversal, TOROs train their neighbours in group and one-on-one settings and report on overdoses they respond to or know of in their buildings. TOROs also report cases of COVID-19 in their buildings. To bolster service delivery, TOROs receive training through the Street Degree and other education opportunities, which allows them to refer their neighbours to safer supply initiatives, treatment, and other services. TOROs also share tips on safer drug use and share the latest information and other resources related to COVID-19. TOROs sometimes overlap with other SRO Collaborative programming including picking up food, PPE, and cleaning/personal hygiene supplies, and distributing these items in their buildings.  

As a supervisor, you will:

  • Have extensive understanding of drug use, overdose prevention, safe supply attachments initiatives, and COVID-19, and have the ability to engage comfortably in safer drug use discussions with individuals or groups.
  • Ensure that outreach is occurring in at least 8 private SROs per week.
  • Ensure that harm reduction supply is coordinated from our distribution hub, and that one-on-one check-ins happen with each TORO at least once a week.
  • Have the mental, emotional, physical and spiritual energy to keep your focus on practical work on the front lines of the overdose epidemic that is killing a minimum of one person a week in the neighbourhood, and be able to support the staff and TOROs to concentrate and be flexible in a fast changing and sometimes volatile environments, help sustain their energies and improve their skills as workers. 
  • Have supervision experience and be comfortable and competent ensuring that you and staff reach your outreach targets, coordinate and track activities at the distribution warehouse and in hotels.
  • Have excellent conflict resolution and de-escalation skills, helping staff and TOROs use the SRO Collaborative Code of Conduct and complaint process.
  • Have proficiency supervising Indigenous, racialized and LGBT2IQ staff and TOROs in decolonial, non-tokenizing and supportive ways.
  • Get regular advice and hands on help from SRO-C’s Indigenous Cultural Advisors where possible, to Indigenize tenant organizing at TORO.
  • Have knowledge of Downtown Eastside services and assist the Director with casework to address barriers that TOROs are experiencing to their employment with the Collaborative and in their daily lives.
  • Assist the Director with facilities management at the distribution warehouse.
  • Assist the Director with report writing and grant writing as needed.
  • Be open to increasing the network of TOROs in more buildings as more funding comes available.

About the SRO Collaborative
The Collaborative is working with tenants to improve Vancouver’s Single Room Occupancy (SRO) housing stock, promote healthier living conditions, tenant’s wellbeing, and more stable housing. In 2016, the Collaborative began resourcing key tenants in buildings with high overdose rates to train their neighbors and distribute naloxone to residents and visitors in their buildings. COVID-19 prevention was layered into this network, which expanded to sixty hotels at our peak  funding. In addition to the harm reduction work, the SRO Collaborative is creating jobs for tenants in all hotels, including in Chinatown, to help their fellow tenants in the areas of repairs/cleaning, Indigenous and non Indigenous case work/outreach, food security with a goal of helping tenants coordinate together through a tenant advisory committee, individual building committees and ultimately to develop an alternative model to supportive housing.   

Reporting to: 
Eris Nyx, Director of SRO Collaborative Harm Reduction Program

To apply, please write a cover letter and send a resume to: 
Wendy Pedersen, Executive Director at:

We thank all prospective applicants for their time, however only those selected for an interview will be contacted.

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